To ensure fast processing & shipping times, all changes and cancellations should be made within 24 hours after placing your order. Thereupon, all sales are subject to our 100% 'Does What it Says' Guarantee.
When it comes to building lasting relationships with our clients, at Rumi Cosmetiques we believe in the paramount importance of exceptional products that meet their description requirements both in quality and performance. Nonetheless, in case you're not satisfied with your order for whatever reason, don't hesitate emailing us at email@example.com so we can take the best care possible regarding your individual issue. We treat each order return on a case-by-case basis as each situation tends to be different and exceptionally unique.
Rumi Cosmetiques Return Policy applies to all purchases made through the website au.rumicosmetiques.com. Please note that we accept returns only on unopened products in their original packaging (if you have opened and/or used our products, you're not eligible for return process, you still are able to request a refund due to our 100% Satisfaction Guarantee).
Returns can be made within infinite days of purchase, there is no time limit. You'll be asked to have your order number as well as AU shipping zip code on you for the return process to start successfully.
In very rare cases, the return of an item could not be accepted and therefore refunded, yet we will do our best in keeping you satisfied.
The customer is responsible for covering the shipping cost of the return. Unfortunately, the shipping cost of the initial order is non-refundable. Please note that a A$6 return processing fee will be taken out of your order return amount if returned on the original form of payment.
The address for returns:
Kekava, Kekavas novads,
Please ensure to have your name clearly written on the package as well as your Order Reference Number.
Once we have received your returned item/-s, we will immediately issue you a refund of the amount considering the previously mentioned charges. Unfortunately, the full order amount can't be refunded in the case of a return. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us.
If you have any further questions, don't hesitate contacting us via firstname.lastname@example.org and we'll get back to you as soon as possible.
We do not accept returns for gift cards. If you have any questions regarding your gift card, email us at email@example.com.
There's no time limit. Simply email us at firstname.lastname@example.org and we will do our best in accommodating your request. We will take good care of your individual situation and ensure you're treated fairly and respectfully. We ask that our clients treat us fairly as well.